Return & Refund Policy

Overview

At Perfumy, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return & Refund Policy outlines the process and conditions for returning items and receiving refunds.

Return Policy

Eligibility for Returns:

  • Items must be unused, unopened, and in their original packaging.
  • Items must be returned within [number] days of receipt.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Non-Returnable Items:

  • Gift cards
  • Personalised or custom-made items
  • Items marked as final sale

How to Initiate a Return:

  1. Contact Us: Email us at with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Authorisation: Our customer service team will review your request and, if approved, provide you with a return authorisation and instructions.
  3. Pack and Ship: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Ship the package using a trackable shipping method to the address provided in the return authorisation.

Return Shipping Costs:

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
  • Shipping Damages: If the return is due to our error or a defective product, we will cover the return shipping costs.

Refund Policy

Days should be 7 for returning period and refund amount will be initiated within 5-7 working days

Processing Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Partial Refunds:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

Late or Missing Refunds:

  • If you haven't received a refund within the expected time frame, first check your bank account again.
  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at .

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at for further instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Perfumy
Email:
Address: Al Buteen Building Gate 2, Opp, To Good Night , Dubai, United Arab Emirates

By purchasing from Perfumy, you agree to this Return & Refund Policy. We appreciate your business and are committed to providing you with the best possible shopping experience.